11 takeaways from this 18 minute lecture:
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Published in 2011 by McGraw-Hill, Robert Bacal‘s book Perfect Phrases for Customer Service 2nd Edition offers ‘hundreds of ready-to-use phrases for handling any customer service situation’ to improve your customer relationship management.
Published in 2012 by Palgrave Macmillan, Tim Calkins‘ book Defending Your Brand outlines 15 defensive strategies smart companies use to deal with competitive attacks, and warns that while these strategies can be carried out ‘legally,’ you should first consult legal (more…)
Published in 2016 by Houghton Mifflin Harcourt, Tim Ferriss‘ book Tools of Titans offers the tactics, routines, and habits of 100+ billionaires, icons, and world-class performers to help humans better live healthy, wealthy, and wise. (more…)
TALK: The 10-14 Lessons I’ve Learned as an Expatriate/ Freelancer During 12 Years In France.
Tuesday, December 13, 2016 at 19:30 at Coworkshop in Paris, France. Hosted by Johann Ouaki, Fondateur de SOTØ.
Click here to learn more!