Published in 2011 by McGraw-Hill, Robert Bacal‘s book Perfect Phrases for Customer Service 2nd Edition offers ‘hundreds of ready-to-use phrases for handling any customer service situation’ to improve your customer relationship management.
Published in 2012 by Palgrave Macmillan, Tim Calkins‘ book Defending Your Brand outlines 15 defensive strategies smart companies use to deal with competitive attacks, and warns that while these strategies can be carried out ‘legally,’ you should first consult legal Continue reading “220. How to Run A Business: Offensive and Defensive Strategies To Manage Competitive Attacks”
Published in 2016 by Houghton Mifflin Harcourt, Tim Ferriss‘ book Tools of Titans offers the tactics, routines, and habits of 100+ billionaires, icons, and world-class performers to help humans better live healthy, wealthy, and wise. Continue reading “219. Healthy, Wealthy, & Wise: Strategies & Systems to Improve Life”
06 takeaways from this video: Continue reading “218. How to Find A Job: 5 Basic Requirements Of An Attractive Linkedin Profile”