imageDesigner, founder and journalist, William Channer has +10 years experience enabling and inspiring startups through apps, books and podcasts on advertising, business, design and technology. (more…)

Improving customer service is about dealing with expectations and dealing with absolutely crucial points in the process more than just actually trying to improve everything evenly.

Advertising today seems less interested in psychology and the social sciences than it was in the era of the early Mad Men episodes.

This seems absurd to me.