customer relationship management | How to Shape Human Behavior

89. How To Start A Startup: Growing From Zero To Many Users

27 important takeaways from this video:

Posted on March 30, 2015 by Joshua Smith

adora cheung, customer relationship management, entrepreneurs, homejoy, product design, seo, Stanford University, startups, Track 6 Become independent, user interface, videos, ycombinator, youtube

People learn by comparison. They learn by comparing new things to the things they already know. That’s why redefining a category is much easier than creating a new one. When you position your product in an existing category… Read More

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Posted on August 5, 2014 by Joshua Smith

Quotes

branding, business model, competitive advantage, consumers, customer relationship management, emotional branding, industry analysis, joshua porter, product design

Do small things with great love. TheDailyPositive.com

Posted on August 4, 2014 by Joshua Smith

Quotes

blogging, branding, competitive advantage, consumers, customer relationship management, emotional branding, social networking

Storytelling is the most powerful form of communication ever invented. Through stories we learn, entertain, communicate, and socialize with each other. Hegarty on Creativity by Sir John Hegaty of BBH

Posted on July 16, 2014 by Joshua Smith

Quotes

advertising, bbh, branding, communication, competitive advantage, consumers, customer relationship management, emotional branding, industry analysis, influence, innovation, inspiration, marketing, persuasion, sir john hegarty, social media, social networking, storytelling, youtube

From your smart TV to your iPhone to your iPad, we’re seeing more but reading less. All courtesy of digital technology. Hegarty on Creativity by Sir John Hegaty of BBH

Posted on July 13, 2014 by Joshua Smith

Quotes

advertising, analytics, business model, consumers, customer relationship management, digital, digital technology, graphic design, html5, industry analysis, innovation, inspiration, ipad, iphone, misconceptions, sir john hegarty, technology, web design

Facebook’s pages platform reaches only six percent of a brand’s followers; and it’s headed down to one to two percent. If businesses want to make sure that people see their content, the best strategy is, and always has… Read More

Posted on July 8, 2014 by Joshua Smith

Quotes

advertising, advertising week, blogging, bob hoffman, communication, consumers, customer relationship management, direct marketing, facebook, influence, linkedin, marketing, misconceptions, persuasion, social influence, social media, social networking

Improving customer service is about dealing with expectations and dealing with absolutely crucial points in the process more than just actually trying to improve everything evenly. Rory Sutherland – The next revolution will be psychological not technological

Posted on July 6, 2014 by Joshua Smith

Quotes

behavioral economics, competitive advantage, consumers, customer relationship management, customer service, influence, ogilvy, persuasion, rory sutherland, sales ambassador

The research interview process does more than merely ignore critical components of why people behave as they do, it changes how and what they think. Consumer.ology by Philip Graves

Posted on July 5, 2014 by Joshua Smith

Quotes

analytics, behavioral economics, business model, cognitive bias, consumers, creative brief, customer relationship management, heuristics, marketing research, misconceptions, philip graves, strategic planning

When we have strong positive emotions about a brand we seek supporting evidence and ignore contradictory facts. 7 unconscious errors we make when buying brands by Douglas Van Praet

Posted on July 4, 2014 by Joshua Smith

Quotes

behavioral economics, branding, cognitive bias, competitive advantage, consumers, customer relationship management, douglas van praet, emotional branding, heurstics, influence, manipulation, persuasion, sales ambassador, unconscious

Participation isn’t enough. Having a more clear-sighted view on people’s real world buying behaviours and thus which consumers actually matter to the generation of revenue and profit begins to gives us a framework for thinking about participation. The… Read More

Posted on July 3, 2014 by Joshua Smith

Quotes

blogging, business model, consumer demographic, consumers, customer loyalty, customer relationship management, industry analysis, martin weigel, misconceptions, sales ambassador, social media

Our rational mind is always looking for evidence to support our dominant beliefs… the stronger the emotion, the stronger the belief, and the greater the tendency to seek out supporting evidence. This confirmatory bias is why we often… Read More

Posted on July 1, 2014 by Joshua Smith

Quotes

behavioral economics, branding, christianity, church, cognitive bias, competitive advantage, consumers, customer loyalty, customer relationship management, douglas van praet, emotional branding, heurstics, logic, misconceptions, religion, unconscious

Recognizing that brands aren’t simply built upon exclusive loyalty but are highly dependent on vast numbers of light, polygamous buyers – and that growth comes from acquiring more of them, not increasingly the loyalty of current buyers –… Read More

Posted on June 25, 2014 by Joshua Smith

Quotes

blogging, competitive advantage, consumers, customer relationship management, influence, martin weigel, misconceptions, persuasion, sales ambassador, social media, social networking

When people buy T-shirts just for the logo on it, it shows how much people care for that brand – and is another source of revenue for the company. Brand Jam by Marc Gobé

Posted on June 21, 2014 by Joshua Smith

Quotes

branding, business model, consumers, customer loyalty, customer relationship management, emotional branding, logo design, marc gobe, t shirts

The people LEAST likely to engage deeply are the MOST important for growth. There is a way out of this paradox. But it requires us to embrace two principles: 1) Battle for interest, not attention 2)Fans are actors,… Read More

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Posted on June 17, 2014 by Joshua Smith

interview

advertising, business model, competitive advantage, consumers, customer relationship management, industry analysis, marketing, martin weigel, misconceptions, persuasion, public relations, social media, social networking

Moments of discovery are often accompanied by surprised laughter; when I heard laughter he could took it as a cue that there might be something going on that was worth looking at. Consumer.ology by Philip Graves citing former dean… Read More

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Posted on June 14, 2014 by Joshua Smith

interview

analytics, comedy, competitive advantage, consumers, customer relationship management, humor, innovation, inspiration, laughter, learning, lewis thomas, philip graves, university, yale university

Running a crowdfunding campaign isn’t just sitting back and watching money come in – it’s a full time job in itself. You have so much to handle because you have to simultaneously manage all aspects of the project… Read More

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Posted on June 11, 2014 by Joshua Smith

interview

advertising, business model, communication, consumers, crowdfunding, customer relationship management, design, indiegogo, influence, innovation, inspiration, kickstarter, misconceptions, package design, persuasion, product design, social networking, web design

The more we are exposed to a brand the more we like it. The number one drive in human behavior and biology is homeostasis, or the seeking of the same stable, balanced, predictable state. All consumers find a… Read More

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Posted on June 4, 2014 by Joshua Smith

Quotes

advertising, behavioral economics, biology, cognitive bias, competitive advantage, consumer insight, consumers, customer loyalty, customer relationship management, douglas van praet, heurstics, homeostasis, marketing, science, social media, social networking, web design

The importance of occasional buyers who don’t buy you often and aren’t devoted to you is further underlined when you look at which consumers matter most to brand growth. To grow, you need to recruit lots more new… Read More

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Posted on June 2, 2014 by Joshua Smith

interview

brand loyalty, business model, consumers, customer loyalty, customer relationship management, martin weigel, sales ambassador, social media

We make assumptions about the world around us based on sometimes incomplete or false information. Start With Why by Simon Sinek

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Posted on June 2, 2014 by Joshua Smith

interview

behavioral economics, cognitive bias, consumers, customer relationship management, heuristics, influence, misconceptions, persuasion, propaganda, simon sinek

Customer touchpoint opportunities are proliferating faster than brands can adapt. With so many platforms on offer, only those brands that pair their products with well-designed services will retain consumers’ affection. This is blurring the lines between products and… Read More

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Posted on May 31, 2014 by Joshua Smith

interview

branding, business model, competitive advantage, consumers, customer relationship management, emotional branding, fjord, misconceptions, social media, social networking

How to Shape Human Behavior

Improve your soft skills, build negotiation strength & control your career.

89. How To Start A Startup: Growing From Zero To Many Users