Published in 2011 by McGraw-Hill, Robert Bacal‘s book Perfect Phrases for Customer Service 2nd Edition offers ‘hundreds of ready-to-use phrases for handling any customer service situation’ to improve your customer relationship management.
Tag: communication
222. How to Ru(i)n a Government: 6 Barriers & 3 Cognitive Biases That Thwart Win/Win Negotiations
Published in 2001 by Basic Books, Max H. Bazarman, Jonathan Baron, and Katherine Shonk‘s book You Can’t Enlarge the Pie cites pertinent case studies and makes logical arguments on how decision making strategies could Continue reading “222. How to Ru(i)n a Government: 6 Barriers & 3 Cognitive Biases That Thwart Win/Win Negotiations”
218. How to Find A Job: 5 Basic Requirements Of An Attractive Linkedin Profile
06 takeaways from this video: Continue reading “218. How to Find A Job: 5 Basic Requirements Of An Attractive Linkedin Profile”
216. What They Don’t Teach You At Harvard: Lessons in People, Sales, Negotiation & Business Mgmt
Published in 1984, the late Mark H. McCormack‘s book What They Don’t Teach You At Harvard Business School is an extremely informative book that notes lessons he learned on managing people, sales & marketing, negotiation, and running a business while starting and building IMG. Continue reading “216. What They Don’t Teach You At Harvard: Lessons in People, Sales, Negotiation & Business Mgmt”
212. Critical Thinking: Why ‘Being Lucky’ Is A Crutch & 5 Strategies to Improve Your Luck
07 takeaways from this video: Continue reading “212. Critical Thinking: Why ‘Being Lucky’ Is A Crutch & 5 Strategies to Improve Your Luck”
