comedy | How to Shape Human Behavior

Moments of discovery are often accompanied by surprised laughter; when I heard laughter he could took it as a cue that there might be something going on that was worth looking at. Consumer.ology by Philip Graves citing former dean… Read More

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Posted on June 14, 2014 by Joshua Smith

analytics, comedy, competitive advantage, consumers, customer relationship management, humor, innovation, inspiration, laughter, learning, lewis thomas, philip graves, university, yale university

Laughter itself is a very useful behavioral reference point. Most people can distinguish genuine laughter from artificially forced good humor if they put their mind to it. Consumer.ology by Philip Graves

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Posted on June 12, 2014 by Joshua Smith

behavioral economics, comedy, consumer relationship management, consumers, disruption, funny, humor, philip graves, sarcasm