How to Shape Human Behavior

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Improving customer service is about dealing with expectations and dealing with absolutely crucial points in the process more than just actually trying to improve everything evenly.

Rory Sutherland – The next revolution will be psychological not technological

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 Posted on July 6, 2014 by Joshua Smith

 Category: Quotes

 Tags: behavioral economics, competitive advantage, consumers, customer relationship management, customer service, influence, ogilvy, persuasion, rory sutherland, sales ambassador

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